Unfortunately, products sent to Lifetrons Switzerland without undergoing the Return Merchandise Authorization (RMA) process will not be accepted. We do not exchange or repair any products sent to us unless they have been issued an RMA through our customer service center.
You may return any product bought directly from the Lifetrons Switzerland website for a refund within 10 days of receiving the product – if it is in it’s original condition with original packaging. All shipping, handling, customs or duty costs incurred are the responsibility of the customer. Lifetrons does not pay any shipping, handling, customs or duty costs when shipping to the customer, or when the customer sends the product back to us. Lifetrons does not pay these charges. These costs are NOT included in the price of the product unless you are buying (and shipping) within Switzerland.
Once we receive the returned product we will inspect it and refund the customer their money less the shipping and handling costs. You must first notify firstname.lastname@example.org before sending any packages back. Once you have received an RMA you may proceed with sending your product back to our customer service center.
For hygienic reasons, Lifetrons Beauté devices and earphones may only be returned unused and in original condition with unopened, sealed packaging within 10 days of receipt.
Returning Damaged/Defective Items
In case of damages or defects, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team (email@example.com). The damaged / defective item must be returned to Lifetrons Switzerland for inspection before a determination can be made about the state of the product and the next steps to be taken.
Who Covers the Return Shipping Cost?
Return shipping costs are the responsibility of the customer.
Under no circumstances does Lifetrons Switzerland reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Lifetrons customer support about how the return should be handled prior to sending the items back in transit to Lifetrons Switzerland. Customer service will issue a RMA.
How to Request an RMA (Return Merchandise Authorization)
Contact customer service to request a Return Merchandise Authorization (RMA) number or email us at firstname.lastname@example.org. Be sure to specify the reason for the return request when contacting customer support.
What the Return Process Usually Entails
• Print and fill out the Lifetrons return form (usually included in the initial reply to your RMA request).
• Include the paperwork in your package along with the product you are returning.
• Write the RMA number on the outside of the package to ensure proper routing upon receipt.
Where to Return the Package
We will communicate directly with you about the return address which will either be in Hong Kong or Switzerland.
You will be notified when your return is received at our facilities with an indication as to what will follow. If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the credit card, bank that issued the funds or PayPal). If we are going to replace the item, we usually send out the replacement within the same week we have received it, depending on product availability.